Shipping Policy

Last updated: 07 April 2026

At Wattshot SA (Pty) Ltd, we aim to deliver every order with care, clarity, and reliability. This Shipping Policy explains how and where we ship, what to expect, and how we handle delivery-related issues.

  • Legal entity: Wattshot SA (Pty) Ltd
  • Company registration: 2022/597151/07
  • VAT registration: 4900322217
  • Director: Brett Taylor
  • Email: brett@wattshot.co.za
  • Address: Table View, Cape Town, South Africa
  • Telephone: +27 74 569 8889
DELIVERY AREA

Wattshot SA (Pty) Ltd currently delivers within South Africa only. As the brand grows, we look forward to sharing Wattshot with a wider audience beyond our borders.

ORDER PROCESSING

Orders are processed within 1–3 business days, excluding weekends and public holidays.

During new product launches, promotions, or peak periods, processing times may be slightly longer. We will always aim to dispatch orders as efficiently as possible.

Once your order has been dispatched, you will receive a shipping confirmation where applicable.

DELIVERY TIMES
  • Estimated delivery times after dispatch are as follows:
  • Major cities: 2–4 business days
  • Outlying or regional areas: 3–5 business days

Delivery times are estimates and may vary depending on courier availability, location, weather conditions, or other factors outside our control. Wattshot SA (Pty) Ltd cannot guarantee delivery dates and is not responsible for courier delays once an order has been handed over.

SHIPPING FEES

Shipping fees are calculated at checkout and displayed before payment is completed. All prices are shown in South African Rand (ZAR).

DELIVERY ADDRESS ACCURACY

Please ensure that your delivery address and contact details are correct at checkout.

Wattshot SA (Pty) Ltd is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

MISSED OR FAILED DELIVERIES

If a delivery attempt is unsuccessful due to customer unavailability or incorrect details, the courier may attempt re-delivery or return the order to us.

Any additional delivery or re-delivery costs may be charged to the customer.

DAMAGED DELIVERIES

If your order arrives damaged, please notify us within 24 hours of delivery and include:

Your order number

Clear photos of the damaged packaging and product

We will assess the issue and arrange a replacement or refund where appropriate, in accordance with the Consumer Protection Act 68 of 2008.

RISK AND OWNERSHIP

Risk in the goods passes to you once the order has been delivered to the specified address. Ownership of the goods transfers upon full payment and delivery.

CONTACT US

If you have any questions about shipping or delivery, please contact us:

Email: brett@wattshot.co.za

Telephone: +27 74 569 8889

Address: Table View, Cape Town, South Africa